lunex.one
Last updated: 11 February 2026
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Lunex One Ltd, a company registered in England and Wales (“Lunex”, “we”, “us”, or “our”), governing your access to and use of the Lunex platform, website, tools, and related services available at lunex.one (collectively, the “Service”).
By accessing or using the Service, creating an account, or purchasing a subscription or project engagement, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
The Service is available only to individuals who are at least 18 years of age. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
The Service is intended for business and professional use. If you are accessing the Service on behalf of an organisation, you further represent that you are authorised to accept these Terms on behalf of that organisation.
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at legal@lunex.one if you become aware of any unauthorised use of your account.
We reserve the right to suspend or terminate your account if any information provided is inaccurate, incomplete, or if we reasonably believe your account has been compromised.
Lunex provides a platform offering technology advisory, assessment, and strategic services for media and entertainment technology professionals and organisations. The Service may include:
The specific features available to you may depend on your subscription tier or the scope of your project engagement.
The Service operates on a combination of subscription-based and per-project pricing. Current pricing and plan details are available on the Service or will be communicated to you prior to purchase. All fees are exclusive of applicable taxes unless stated otherwise.
Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan). Project engagement fees are billed as specified in the applicable statement of work or order form. You authorise us to charge your designated payment method for all applicable fees.
You may cancel your subscription at any time through your account settings or by contacting us at subscriptions@lunex.one. Cancellation will take effect at the end of the current billing period. You will retain access to subscription features until the end of your paid period.
Subscription fees: If you are dissatisfied with the Service, you may request a refund within 14 days of your initial subscription purchase or any renewal. Refunds will be issued on a pro-rata basis for the unused portion of the billing period.
Project fees: Refunds for project-based engagements will be assessed on a case-by-case basis, taking into account the work completed and deliverables provided. Any refund request must be submitted within 14 days of the relevant invoice date.
To request a refund, please contact subscriptions@lunex.one with your account details and the reason for your request.
We reserve the right to change our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing period following 30 days' written notice.
The Service, including all software, algorithms, designs, text, graphics, interfaces, and underlying technology, is owned by or licensed to Lunex and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence to use it as set out herein.
“Your Content” means any data, documents, information, or materials that you upload, submit, or make available through the Service. You retain all ownership rights in Your Content.
By submitting Your Content to the Service, you grant Lunex a non-exclusive, worldwide, royalty-free licence to use, store, process, and display Your Content solely to the extent necessary to provide, maintain, and improve the Service. This licence terminates when you delete Your Content or close your account, except where retention is required by law or for legitimate business purposes (such as backups or audit trails).
Where the Service generates outputs, reports, or recommendations using artificial intelligence or automated tools (“AI Outputs”), the following applies:
For project-based engagements, ownership of custom deliverables will be as specified in the applicable statement of work or order form. Where no such terms are specified, you will own the final deliverables upon full payment, and Lunex will retain a licence to use anonymised methodologies and frameworks developed during the engagement.
If you provide feedback, suggestions, or ideas regarding the Service (“Feedback”), you grant Lunex an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate such Feedback into the Service without obligation to you.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action, including suspension or termination of your account, for any breach of this section.
The Service may integrate with or provide links to third-party services, platforms, or APIs. Your use of any third-party service is subject to that third party's own terms and privacy policies. Lunex does not control, endorse, or assume responsibility for any third-party service.
We are not liable for any loss or damage arising from your use of third-party integrations, including any data loss, service interruption, or security breach originating from a third-party service.
Where the Service provides shared or collaborative workspace features, you acknowledge that content shared within a workspace may be visible to other authorised participants. You are responsible for ensuring that you do not share confidential or sensitive information inappropriately within collaborative spaces.
Lunex is not responsible for the actions of other workspace participants or for any misuse of information shared within collaborative features.
We collect and process the following categories of personal data:
We use your personal data to:
We do not sell your personal data. We may share your data with:
As Lunex operates across the United Kingdom and the United States, your data may be transferred to and processed in either jurisdiction. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved by the UK Information Commissioner's Office.
We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account closure, we will delete or anonymise your data within 90 days, except where retention is required by law or for legitimate business purposes.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at legal@lunex.one. We will respond within 30 days (or such other period as required by applicable law).
The Service uses cookies and similar technologies to enhance your experience and analyse usage. By using the Service, you consent to our use of cookies in accordance with these Terms. You can manage cookie preferences through your browser settings.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service (“Confidential Information”). Confidential Information does not include information that is publicly available, already known to the receiving party, or independently developed without reference to the disclosing party's information.
This obligation of confidentiality survives termination of these Terms for a period of two (2) years.
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Lunex disclaims all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Without limiting the foregoing:
To the fullest extent permitted by applicable law:
You agree to indemnify and hold harmless Lunex, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
These Terms remain in effect for as long as you maintain an account or use the Service.
You may terminate your account at any time by contacting us at legal@lunex.one or through your account settings.
We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, if required by law, or if we discontinue the Service.
Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law shall survive termination.
We will make commercially reasonable efforts to allow you to export Your Content for 30 days following termination, after which Your Content may be permanently deleted.
We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Service and may cancel your account.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days. Notices relating to disputes should be sent to legal@lunex.one.
If you have any questions about these Terms, please contact us at:
Lunex One Ltd
Email: legal@lunex.one
Website: https://lunex.one